Submit a request

Can be found on your bill - (e.g. GNxxxxx, M12xxxxx, 351xxxx)

What's the main reason for your request today?

Please provide as much detail as possible about your request.

Please specify the nature of the ticket.

Please ensure that you select the priority according to your incident as this triggers our automated Service Level Agreement (SLA) reporting and escalation system. Failure to select the correct priority could adversely impact this. Equally, if you select exaggerate the priority, then we reserve the right to charge you our increased costs to handle lower priority incidents.

Please specify the date the issue first occurred.

Approx time issue started (hh:mm 24hr clock)

As this ticket has a High or Urgent priority, we require a phone number, preferably a mobile number to reach you on.

If known, please enter the M12/Giganet service ID relating to the product/service affected.

If known, please enter the serial number/ MAC address/ phone number/ CLI or other identifier relating to the product/service concerned to this case.

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