Home Broadband
Find detailed product information, installation, technical, support and FAQs for home broadband connections.
General Product Information
- Giganet Home Frequently Asked Questions - FAQs
- Salisbury Frequently Asked Questions - FAQs
- Home Full Fibre UltraBEAM FTTP - Product Description
- Home UltraBEAM Pricing
- UltraBEAM Speed Guarantee
- Giganet Service Standard Lead Times
Technical Information
Installation and in-flight orders
- Giganet COVID-19 impact to new full-fibre FTTP orders
- Brand new full fibre installation process
- Full fibre migration process
- Activation of full fibre installation process (second-hand homes)
- Activation of full fibre installation process (new build home)
- Giganet FTTP full-fibre network capacity issue
Giganet Phone
Support
- Check your Wi-Fi connection performance and statistics
- Home broadband chargeable engineering visits
- Home broadband compensation
- Openreach full fibre ONT lights
- Potential for increased base level latency on National UltraBEAM full fibre
- Slow Speeds - Simple Steps to Test Your Giganet Internet Connection
Billing
- Home Broadband Miscellaneous Charges
- Downgrading your Giganet Full Fibre Broadband Speed
- Upgrading your Giganet Full Fibre Broadband Speed
- Lifetime price promise
- Early Termination Charges
- Changing your monthly bill date