Home Broadband
Find detailed product information, installation, technical, support and FAQs for home broadband connections.
General Product Information
- Giganet Home Frequently Asked Questions - FAQs
- Salisbury Frequently Asked Questions - FAQs
- Home Full Fibre FTTP - Product Description
- Home Full Fibre Broadband Pricing
- Full Fibre Speed Guarantee
- Giganet Home Full Fibre Broadband Installation and Activation Lead Times
Technical Information
- Changing Router DNS
- Battery backup
- IPv6 Addressing Support
- Using your own router configuration details
- What is band steering
- Disable Band Steering on UltraHub 2 Router
Installation and in-flight orders
- COVID-19 Special Precautions
- COVID-19 impact to Openreach full fibre broadband orders - March 2021 update
- Pre-orders
- Brand new full fibre installation process
- Full fibre migration process
- Full fibre remote activation
Giganet Phone
Support
- Engineering visits for faults (Openreach services)
- 5GHz Wi-Fi DFS Dynamic Frequency Selection
- Slow Broadband Speed Troubleshooting Steps
- Broadband Speed Test
- Potential for increased base level latency on National UltraBEAM full fibre
- Check your Wi-Fi connection performance and statistics
Billing
- Refer a friend scheme
- Home Broadband Miscellaneous Charges
- Lifetime price promise
- Changing your monthly bill date
- Emergency card payment to reactivate your suspended account or before impending suspension
- Can I have more time to pay a bill?