Home Broadband
Find detailed product information, installation, technical, support and FAQs for home broadband connections.
General Product Information
- Giganet Home Frequently Asked Questions - FAQs
- Salisbury Frequently Asked Questions - FAQs
- Home Full Fibre UltraBEAM FTTP - Product Description
- UltraBEAM Speed Guarantee
- Home UltraBEAM Pricing
- Home Broadband Router Options
Technical Information
Installation and in-flight orders
- Giganet COVID-19 impact to new full-fibre FTTP orders
- Order exceptions
- Giganet FTTP full-fibre network capacity issue
- Openreach FTTP lack of usable fibre capacity
- Giganet Full-Fibre FTTP Home Broadband Remote Activations for Second-hand Homes (existing ONT)
- Giganet Full-Fibre FTTP Home Broadband Remote Activations for New Homes (existing ONT)
Support
Billing
- Cancelling your service
- Swapping Direct Debit mandate from "M12 Solutions" to "Giganet"
- Cancellation terms
- Home UltraBEAM broadband 12 month move guarantee
- Direct Debit mandate reference and bank statement format
- Changing bank details for direct debit