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Home Broadband

Find detailed product information, installation, technical, support and FAQs for home broadband connections.

General Product Information

  • Giganet Home Frequently Asked Questions - FAQs
  • Salisbury Frequently Asked Questions - FAQs
  • Home Full Fibre FTTP - Product Description
  • Home Full Fibre Broadband Pricing
  • Full Fibre Speed Guarantee
  • Giganet Home Full Fibre Broadband Installation and Activation Lead Times
See all 18 articles

Technical Information

  • Changing Router DNS
  • IPv6 Addressing Support
  • Using your own router configuration details
  • What is band steering
  • Disable Band Steering on UltraHub Routers
  • Openreach full fibre ONT lights
See all 7 articles

Installation and in-flight orders

  • COVID-19 Special Precautions
  • COVID-19 impact to Openreach full fibre broadband orders - March 2021 update
  • Pre-orders
  • Brand new full fibre installation process
  • Full fibre migration process
  • Full fibre connection (new build home)
See all 12 articles

Support

  • Engineering visits for faults (Openreach services)
  • 5GHz Wi-Fi DFS Dynamic Frequency Selection
  • Slow Broadband Speed Troubleshooting Steps
  • Broadband Speed Test
  • Potential for increased base level latency on National UltraBEAM full fibre
  • Check your Wi-Fi connection performance and statistics
See all 10 articles

Billing

  • Refer a friend scheme
  • Home Broadband Miscellaneous Charges
  • Lifetime price promise
  • Changing your monthly bill date
  • Emergency card payment to reactivate your suspended account or before impending suspension
  • Can I have more time to pay a bill?
See all 19 articles
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