Disable Band Steering on UltraHub Routers

Sometimes it may be necessary to disable band steering on your UltraHub router.

If you are encountering problems with frequent disconnections of your Wi-Fi signal, then this may be a good step to try next if you have isolated other aspects (ensure that old Wi-Fi routers are disconnected, the UltraHub router is well positioned etc).

Band Steering sometimes is not supported that well with various mobile phones, laptops and other Wi-Fi devices and can cause frequent disconnections, especially if your signal is on the boundary of the optimal signal for each frequency band.

Disable Band Steering Step by Step Guide

1. Ensure everyone in your household knows what you are doing, as these changes will likely drop the Wi-Fi connection briefly.
2. Connect a computer to the UltraHub.
   • Ideally hard cable your device, as we'll be making changes to the Wi-Fi network, and this will cause interruptions whilst you make the changes. Hard cabling in avoids this problem.
3. Login to the UltraHub router's administration page.
   • The default IP address is https://192.168.1.1
   • Username: admin
   • Password: written on the back of your router
4. Locate the Wireless tab and clock on the cog icon or the top green menu bar to open the wireless settings page
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5. Selecting the Wi-Fi network name under the Access Points 2.4GHz section, scroll down, until you see the Band Steering Enabled radio box.
   • Set this to OFF 
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   • Click Save at the bottom of the window.
6. Now we need to ensure the Wi-Fi name is the same for the Wi-Fi being broadcast on the 5GHz frequency.
   • Select the Wi-Fi name under the Access Point 5GHz section 
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   • Scroll down to reveal the SSID/Wi-Fi name. Make sure this exactly matches the Wi-Fi SSID/Name on the 2GHz frequency.
   • This is case sensitive and spaces do matter.
   • Also ensure that the wireless password matches. This is also case sensitive. It's best to copy/paste the wireless password from the 2GHz page to be sure.
   • Once the wireless name and password match, please click save.