Sometimes it may be necessary to disable band steering on your UltraHub router.
If you are encountering problems with frequent disconnections of your Wi-Fi signal, then this may be a good step to try next if you have isolated other aspects (ensure that old Wi-Fi routers are disconnected, the UltraHub router is well positioned etc).
Band Steering sometimes is not supported that well with various mobile phones, laptops and other Wi-Fi devices and can cause frequent disconnections, especially if your signal is on the boundary of the optimal signal for each frequency band.
Disable Band Steering Step by Step Guide
- Ensure everyone in your household knows what you are doing, as these changes will likely drop the Wi-Fi connection briefly.
- Connect a computer to the UltraHub.
- Ideally hard cable your device, as we'll be making changes to the Wi-Fi network, and this will cause interruptions whilst you make the changes. Hard cabling in avoids this problem.
- Login to the UltraHub router's administration page.
- The default IP address is https://192.168.1.1
- Username: admin
- Password: written on the back of your router
- Locate the Wireless tab and clock on the cog icon or the top green menu bar to open the wireless settings page
- Selecting the Wi-Fi network name under the Access Points 2.4GHz section, scroll down, until you see the Band Steering Enabled radio box.
- Set this to OFF
- Click Save at the bottom of the window.
- Now we need to ensure the Wi-Fi name is the same for the Wi-Fi being broadcast on the 5GHz frequency.
- Select the Wi-Fi name under the Access Point 5GHz section
- Scroll down to reveal the SSID/Wi-Fi name. Make sure this exactly matches the Wi-Fi SSID/Name on the 2GHz frequency.
- This is case sensitive and spaces do matter.
- Also ensure that the wireless password matches. This is also case sensitive. It's best to copy/paste the wireless password from the 2GHz page to be sure.
- Once the wireless name and password match, please click save.