Giganet Home Phone is not suitable for providing a landline telephone service to any intruder alarms, personal alarms, or any other alarm/modem service.
Intruder & Fire Alarms
Some intruder & fire alarms are connected to your copper landline as an extension. If you pay for remote listening, the alarm will periodically check-in the status with the remote listening station, as well as initiating a signal in case the intruder alarm is triggered.
Some alarms operate as a modem, and send a series of high frequency sounds that encode the alarm message. Some alarms play a prerecorded voice message.
Either way, both types of alarms are not supported on Giganet Home Phone as they were never designed for a voice over internet (VOIP) service such as Giganet Home Phone.
We strongly discourage any customers to migrate their landline telephone to Giganet Home Phone if you currently connect an intruder or fire alarm to your landline.
Personal Alarms (fall alarms)
Similar to an intruder alarm, personal alarms may have a base station that connects to your copper landline.
These alarms when triggered may contact a remote emergency centre which can then raise the alarm with friends, family or the emergency services.
These type of personal alarms were never designed for a voice over internet (VOIP) service such as Giganet Home Phone.
We strongly discourage any customers to migrate their landline telephone to Giganet Home Phone if you currently connect a personal alarm to your landline.
Why landline-based alarms are not supported on Giganet Home Phone
Landline based alarms were never designed for voice over internet services, and therefore there's a risk of messages not getting through in your time of need.
Factors such as the following could result in the alarm message failing to get through.
- Loss of mains power (as the broadband router and fibre equipment requires power to operate)
- Broadband outage (as the Giganet Home phone requires broadband to operate)
- Incompatibility between alarm and the VoIP Giganet Home Phone
- Incompatibility between any modem-based alarms
Alternatives to landline-based alarms
We recommended you contact the provider of the alarm to see whether they have an alternate means of connectivity, such as a mobile SIM card, or an IP-enabled Internet version.
Thee simplest alternative is a mobile based solution.
If you do choose to use the Giganet broadband service for an IP alarm, then we recommend you look at providing battery backup for the router and other fibre equipment. See this link for further information on battery backup.
Do remember however, that even with battery backup, you will only have around 1 hour of standby power at best, and if there's any sort of broadband outages, then this may impact on your ability to make calls to the emergency services, or use of your alarm.
We therefore recommend you have an alternate means of communicating in the event of a power or broadband outage, and the most straight forward is a working mobile phone.