The CRF (customer requirements form) is required by our suppliers for the installation of your internet connection. This guide will help you to ensure you complete the CRF correctly, whilst also providing all the necessary information needed. If the CRF is inaccurate and missing information it will cause delays in the order process as it is vital for our suppliers.
1. Service Installation Type & Location
Floor : Please provide a number or name (e.g. Ground floor, 0,1).
Room name/reference :
- Please provide the room name/number for where the internet connection will terminate in the premise (e.g. Hallway, Comms Room).
Rack number/reference :
- If you have more than one rack please provide a number/reference. (e.g. Comms rack)
- If you have only one rack enter 1.
- If you want the equipment wall mounted please state this.
Active equipment install type : This refers to how your equipment (e.g. Juniper router, Fibre termination box) is installed in your premise. It is either installed rack or wall-mounted to prevent unintended damage. See below for more information:
Rack-mounted - Select if you have/will have a server rack for where the equipment can be installed into.
Wall-mounted - Select if you do not have a server rack.
Rack & rack-space available :
- Yes: You have at least 2U in your rack (U stands for a standard rack unit )
- Will be shortly: By the time your internet connection is being installed you will have a rack with at least 2U
-No please discuss: You will need to either make space, purchase another rack or wall mount the equipment.
3x13A sockets available? :
- The options are the same as above. Please be aware that it is necessary for the sockets to be wall plug sockets rather than using an extension cable as some of the suppliers will not accept the latter.
Service go-live commissioning :
- We would highly recommend selecting our assisted remote commissioning as the set up is very simple. Managed commissioning (England/Wales) is a £700 call out (Scotland/NI £1400).
- Remote commissioning: Details are provided during handover on how to connect the router, and phone support is available.
2. Installation Location Hazards
Building Constructed before 2000 :
- It is important for us to know if your premise has been constructed before 2000, as asbestos could be found. Asbestos should not be present in buildings post-2000.
Asbestos present :
- Yes/no/unsure. Please try to select either yes or no as it will speed up the installation time by reducing uncertainty. If built before 2000, you will need to have an up-to-date asbestos risk register.
Up to date asbestos register on-site?
- If your premise contains asbestos, you need to have an up-to-date asbestos risk register on-site. It is a key component of how you manage and document any asbestos found or presumed in your building.
- It is important you have an up-to-date version as many of our engineering partners will not proceed with the installation without it (as they could be drilling through walls containing asbestos).
- Don't have a register? Produce your own( see more information below) or contract a specialist asbestos surveyor.
- Example asbestos register: https://www.hse.gov.uk/asbestos/assets/docs/registerexample.pdf
- For more information visit https://www.hse.gov.uk/asbestos/faq.htm
Health & safety file available :
- Yes/not required. Does your workplace/premise have health and safety guidelines that the engineers need to follow?
Any hazard sheets available :
- If there any hazards the engineers should be aware of, you can upload documents here (e.g. your asbestos register)
Security requirements : Yes/no/unsure
-If you have security requirements please provide detail in the additional information section.
Site Specific Risk Assessment and Method Statement (SSRAMS)required :
- SSRAMS are risk assessments that have been adapted to a specific site, and only contain relevant information for that particular project (e.g. notes and photos which will help the engineer on the day)
- SSRAMS are typically not required for most orders, however if your organisation or the landlord to the property requires. (e.g For property management to know exactly where the infrastructure is being routed in a multi-tenanted building)
- SSRAMS is an optional & chargeable add-on to most Giganet ELITE (leased line) and certain types of broadband orders.
- More information can be found here: https://www.hse.gov.uk/simple-health-safety/risk/risk-assessment-template-and-examples.htm
Is your building listed/protected :
- Select the dropdown option that is applicable. If protected/listed please may you provide a description of requirements to consider for the engineers in the additional information box. If 'other' is specified, please provide detail in the additional information section.
Additional information :
- If you have any additional information which will be useful for the engineers to know before the installation, please provide it in the text box.
3. Landlord/Wayleave details
Are you a tenant or landlord : If you are a tenant, you will need to enter your landlord's contact details. This is because you may need a right of way (wayleave) granted by the landlord for the installation of ducting pipes (e.g. for a leased line)
Are there multiple occupants in the premise :
- Please specify is applicable.
Landlords details :
- It is important for you to have spoken/made aware that the landlord knows before signing the CRF.
- We will pass on your landlord contact details to our supplier if they are requested.
If the guide has not answered any of your questions please consult with one of our sales managers with whom you have had previous correspondence.