Giganet Home Phone Calling Emergency Services

Giganet Home Phone can be used to contact 999/ 112/ Emergency Services.

However there are some really important considerations to be aware of before you order and make use of the service.

Power and Broadband Outages

Giganet Home Phone works over your Giganet broadband connection, and therefore requires that your Full Fibre ONT and Giganet UltraHub router are both powered and the broadband connection is working.

If there's a power cut, or a broadband outage, your Home Phone service will stop working. 

We have a Battery Backup solution which can help to provide up to an hours' standby power in the event of a mains power failure, however this should not be relied upon, and the standby power duration is heavily dependant on the usage of your broadband connection, and the age of the batteries within the units.

If you use a DECT cordless or mains powered phone connected to our Giganet UltraHub, then these will also not work during a power outage.

Have a Backup Plan - Mobile Phone

We recommend all customers have a working, charged, tested mobile phone, and know that they can get a mobile phone signal in their home.

Most mobile phones use Wi-Fi calling day to day, or use your Wi-Fi router to make/receive calls when in the home, even if the signal is good. This will be lost in the event of a power outage, so please make sure you're aware of where you can get a mobile phone signal at home when your Wi-Fi is switched off.

Potentially your own mobile phone network is not available.

When you call 999, it will use any available mobile phone network - however don't risk trying this at the time you need to call 999 - instead, use the mobile phone networks' websites to see who has coverage, borrow a mobile phone from someone on another network, and see if you can get a mobile signal.

Your address is lodged against your landline number

Giganet's Home Phone Services are only accessible at your installation address, and therefore we register this installation address (your home address usually) in the 999/Emergency Services database.

This means that when you call 999, they will know the address you are calling from.

As our service is a VOIP service (operates over the Internet), the 999 operator may ask you to confirm your address. This is because some VOIP service can be used anywhere, so they need to check.