This is an evolving article as we learn more about the changes. Please bear with us. If you have any questions not answered here, please contact us.
Telecoms engineers are Key Workers and permitted to work
Telecommunications engineers are classed as "key workers", and therefore are able to maintain their usual work. However they of course should be and will be following government guidelines around social distancing, use of PPE, and ensuring that the places they are working in are COVID secure.
Your premises should be COVID secure prior to engineer's arrival
If an engineer is required to enter your property, then you must ensure that the environment is COVID secure.
- not have COVID or COVID symptoms, and no one in your office should either. If someone has COVID or thought to have, then you must notify us immediately to delay any engineering works.
- keep 2m + away from the engineers and wear a face covering if you are nearby or conversing with the engineer
- open all doors and windows in the areas that the engineers are working in as best you can (if this is safe to do so, for example fire doors should not be kept ajar)
- ensure that the surfaces where the engineer is working in are clean, and have been wiped down before their arrival
- ensure that there is a clear path for the engineer to move between and work within
Engineers will ensure they follow COVID secure guidelines
If engineers are entering your premises to conduct any installation provisioning work they shall:
- comply with COVID secure guidelines
- say 2m+ away from other people
- wear PPE
- minimise any time spent indoors
Delaying your order due to office closure
A shut office could be the best time to have engineering works complete as well as any switch over from your old connection to your new one.
However we are aware that some customers may not wish to enter their business premises at all during lockdown/stay at home periods.
We may be able to delay the provisioning activities, including any on-premise engineering works if your office is shut and no one is able to let the engineer onto the premises to conduct the works.
If this is possible, then there may be a maximum duration for the delay of up to 90 working days, but perhaps less.
Please let your provisioning agent know if you would like to delay your provisioning works due to office closure.
Only your provisioning agent can let you know if this is possible.
Where essential businesses remain open (and customers can provide safe access to the installation premises), Openreach will provide Ethernet services end-to-end, while following safe working practices to complete the work.
- Where Openreach can't gain safe building access, or follow their safe working practices, then external build to the curtilage will continue
Openreach's engineers will continue to carry out a personal risk assessment and maintain the current safety guidelines.
CityFibre is following all "COVID Secure" guidelines to minimise the risk of virus transmission to staff, contractors, customers and the general public. The health and safety of all continues to be their number one priority.
Irrespective of changes to local COVID tiers or nationwide restrictions, CityFibre's teams adhere to the same working practices that they implemented at the previous peak of the pandemic. CityFibre also continue to reinforce COVID-19 safety protocol across their key workers and minimise non-essential movement of their staff and contractors between geographies.
Given the speed with which the situation is developing, CityFibre will keep all of their activities and processes under review and will keep us well informed of any necessary changes.
Colt, Virgin Media, Glide
We will update with their statement if we receive this.