Giganet allows customers to downgrade their full fibre broadband service.
How do I check what speeds are available?
Please check your address on our website - https://home.giga.net.uk.
The speed options listed are the options that would be available for downgrade.
There may be a strange scenario where if you are on the UltraBEAM 1000 service, the UltraBEAM 500 service may not show up. This is a known issue, and sadly there is no way around this problem. This is due to network capacity issues, and even though you would be downgrading, the carrier systems don't realise this, so we cannot offer this.
How to request the downgrade
Please submit a ticket here stating that you wish to downgrade, to what service, and when.
Depending on when you ordered your original service, and whether we have made any adjustments to our tariffs, will determine the price for the new downgraded service.
What we mean by this is that sometimes, we may make adjustments to our pricing, and potentially your original service was on the older rate. In some cases this will be more expensive than today's tariff/rates.
No tariff changes
If there have been no tariff changes since your order, you can simply check the latest pricing and available options by running your address via our website, and the rates on our website will apply.
Our customer service team shall let you know.
If there has been a tariff changes since your order, then we may be forced to grandfather the old tariff in until the end of your minimum period. However sometimes we are able to switch you onto the new tariff, if this is better for you. In this case, we may require a new minimum contract period.
The price on our website will not be the price for the package. Our customer service team shall let you know if this applies.
How often can I change my service
You can request an upgrade or downgrade once every 30 days, subject to network capacity. Each time you downgrade your service, a £25 modify fee shall be charged.
Downgrade lead time, process and downtime
Downgrades usually take within 4 working days from the date that you request the downgrade with us.
We shall let you know during the downgrade process the downgrade date scheduled.
On the date of the downgrade, your service shall disconnect and reconnect automatically shortly after midnight. This is to make the necessary changes on the carrier's systems. The downtime duration is usually less than 1 minute.
The downgrade won't be completed until after our customer service team have completed the billing changes. During working hours on the day of your downgrade, our customer service team will amended your subscription to the downgraded service, your service will briefly disconnect before reconnecting within a minute (this is to make the necessarily policy/speed changes within our network), and after this reconnection, everything should be set.
All downgrades are subject to a £25 inc VAT downgrade fee each time you request a downgrade.
We are charged by the carrier to downgrade, so we pass this fee on.
You can only downgrade or upgrade you service once every 30 days.
Once the downgrade has completed, we shall credit you the adjustment for your service to cover the decreased charges for the downgrade service from the date of your downgrade, to your next billing date, as well as apply the £25 downgrade fee.
If, after the downgrade fee there is a credit, then this shall remain on your Giganet account and will not be refunded to you. The credit shall be used for any future invoices before we collect payments from you.
On your next billing date, you shall be charged for the new downgraded package rather than your previous plan.
We shall not increase your minimum term when you downgrade your service, subject to you not switching tariffs.
The only two exceptions to this is:
- Where you request a downgrade within 30 days of your minimum contract period, and in which case, a minimum 30 day contract period shall apply from the date of the completed downgrade.
- You are switching tariffs as well as downgrading. E.g. the pricing has changed since your original order. We may require a new minimum period from your date of downgrade.