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Early Termination Charges

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If you need to cancel your service before the end of your minimum service period, Early Termination Charges (ETCs) will apply. 

ETCs are part of our contract with you.

ETCs are necessary because we have an underlying contract for your service with our network supplier (for example Openreach or CityFibre) and because we spread the up-front costs of installation and equipment like the router we provide you across your minimum service period and need to recover this cost.

If you are struggling to pay for your Giganet service, and this is the reason for early cancellation, please let us know to see if we can help another way.

How to calculate your Early Termination Charges (ETCs)

  • Remaining charges due up to the end of your minimum contractual period

You must return any equipment we have provided upon request, and if you fail to do so or the equipment is damaged, then we will charge you replacement costs for this. We will pay for the return postage.

Example ETC calculation

  • You are subscribed to the National UltraBEAM 200 service at £59 inc VAT/month.
  • You entered a 12m minimum service period.
  • You wish to end the service after 8 months, 4 months before the end of the Minimum Service Period
  • You therefore have to pay 4 months @ £59 = £236
  • Your total ETC is £236

When is the Early Termination Charge bill due for payment?

Immediately on cessation of your service.

The charge will be collected by Direct Debit, or the credit or debit card we have on file for you.

Extenuating circumstances during COVID-19 restrictions

We're very aware of the impact of COVID-19 on some of our customers. If your personal financial situation is challenging, and you are forced to cancel your service due to:
  • Unemployment, or;
  • Sudden unexpected & unplanned relocation, or;
  • Another similar unexpected life event forcing you to move home 
then we may be able to reduce your early termination charges to cover our direct costs only.   To enable us to provide this offer to those most in need, we may request proof of your changing circumstances. You must return your Giganet UltraHUB router in full working order - we pay for the postage. Finally, if you are still struggling to pay this reduced ETC we may agree a payment plan with you.

Important note

The spirit of this offer is to help those with the greatest need.  We're not a charity and do have significant costs building and operating our network, so if you can afford to pay the full ETC please don't request further help.

However, if you are in need of help, please do let us know and we'll see what we can do!

 

 

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