Refer a friend scheme

Giganet is excited to announce our refer a friend scheme!

We're keen for as many people as possible to benefit from the best ultrafast fibre broadband. We hope that by our happy customers referring your friends, family and neighbours, we can help more people get connected. This scheme rewards our customers for helping us get more people connected to the best type of broadband connection.

By all means share the code via WhatsApp, E-mail, or on your personal social media, pin as a post at the top of your Facebook, but please don't paste on our social media pages - as you're preaching to the choir and these orders won't be counted.

The offer

• Share a month's rental between you and your friend when they sign up using your dedicated sharing link.
  • E.g. If your friend signs up to a service costing £45/month, then you split £45 50/50 and you'll both get £22.50 as a credit on your account.
  • You will each receive this as a credit on you account after your friend has been connected for over a month and has successfully made their first direct debit payment.
• You can check the status of your referrals in the customer portal.

How to share your link

1. Share your unique tracking link with your friends, family and neighbours - you can get your link in the Customer Portal - (how to gain access to Customer Portal)
   1. Click on the Refer a friend link in the customer portal. 
      
   2. You will then see your referral links which you can quickly and easily share via E-mail, Facebook, Twitter or WhatsApp.
      
2. Your friend clicks on your link, and orders one of our Full Fibre services
   1. You will see the referral in your customer portal once they've placed their order. It will indicate the status of the credit.
3. You then share 50/50 their chosen monthly package charge as a credit on each of your accounts once their service has been live for over a month.
   1. Your customer portal shall indicate it's been paid, and on your next invoice, we shall deduct the credit against your charges. If the credit(s) exceed your invoice, then you won't be charged, any any negative balance will carry forward until the following month.

Important notes

• Your friend must use your refer a friend tracking code for the credit to apply correctly. They will see confirmation of this on their order before they complete. If they use someone else's code, or it doesn't register (as their PC is blocking cookies for example), then neither of you will get the credit.
• If the refer a friend credit is not showing in their order page, but they still proceed to complete their order, then there is no way that we can retrospectively apply the credit.
• The refer a friend scheme is online online - no telephone/offline orders.
• Sadly we cannot retrospectively apply refer a friend credits, even if your friend did refer you.
• Please therefore ensure you share the link and your friend uses it when signing up.

Examples

Example 1: Your friend orders the Salisbury Full Fibre 200 service

• Your friend opts for the Salisbury Full Fibre 200 Package, this package is £35/month.
• Once your friend is connected, we'll split £35 by applying a £17.50 credit onto your account, and £17.50 on your friend's Giganet account after a month of them being connected.

Example 2: Your friend orders our (national) Full Fibre 1000 service

• Your friend opts for the Full Fibre 1000 Package, this package is £79/month.
• Once your friend is connected, we'll split £79 by applying a £39.50 credit onto your account, and £39.50 on your friend's Giganet account.
• The credit will be issued within 30-60 days of your friend's connection (not order date).

Example 3: Your friend orders the Full Fibre 1000 (Business Version) service

• Your friend opts for our Business version of Full Fibre 1000 Package, this package is £89+VAT/month.
• Once your friend is connected, we'll split £89+VAT by applying a £44.50+VAT credit onto your account, and £44.50+VAT on your friend's Giganet account. This works out at £53.40 inc VAT each if you are not VAT registered.
• The credit will be issued within 30-60 days of your friend's connection (not order date).

Terms

• The refer a friend scheme is just that - refer your friends or family to Giganet.
  • By all means please share your code on your personal Facebook, Social Media pages, but please do not share on public forums, our Trustpilot, our own social media pages, or any other public areas.
• Your friend must follow and use the tracking link for the credit to apply.
• We reserve the right to validate referrals is we suspect that they are not within the spirit of the refer a friend scheme - e.g. they are not a friend, neighbour or family - and we shall void off any referrals that breach the spirit.
• Your friend must have been connected for over a month, and have their account in good standing in order for us to apply the credit to both your accounts.
• If your friend becomes in a payment dispute with us whilst they are in contract, then the credit on your account is null and void. This may mean that you have to pay us back.
• We may withdraw the refer a friend scheme at any time.
• If the refer a friend credit is not showing in their order page, but they still proceed to complete their order, then there is no way that we can retrospectively apply the credit.
• The refer a friend scheme is online online - no telephone/offline orders.
• Sadly we cannot retrospectively apply refer a friend credits, even if your friend did refer you (by phone conversation).