If you are experiencing slow or unreliable performance on your Wi-Fi devices, then revealing the detailed technical information about the Wi-Fi will help you to understand what's going on.
The UltraHub routers features a Wi-Fi Client Info tool to help.
Here we provide some instructions on how to access this, and also help you decipher what the numbers means.
This is the same tool that our engineers will use if you reports slow speed on Wi-Fi, or intermittent performance.
- From a computer connected to the router (either on Wi-Fi or wired), browse to the UltraHub router administration page from your web browser.
- You can click on this link: https://192.168.1.1
- Once you see the router's web page, click on the Sign In button in the top right.
- When you get to the Sign In page,
- username: admin
- password: printed on the rear of your router to the right of Access Key.
- Once logged in, you should see a tile called Wireless at the top right.
- Click on the cog icon in the top right.
- Once the Wireless window opens, then click on Client Info and then find your device by selecting it from the Choose Device dropdown.
- The Wi-Fi statistics:
- A lot of information is revealed about the Wi-Fi signal/performance from your device's perspective.
- Frequency: You should be on 5GHz for the best performance. However 5GHz doesn't perform well if your signal strength is too weak.
- Device capabilities:
- 802.11ac - is the best/highest Wi-Fi specification that the UltraHub router supports. So if your device is using this, then that's great! However if your device is old, then you may see 802.11g or 802.11n. If you see these, then this will explain why your Wi-Fi performance is lower.
- 2x2 - this is referring to how many Wi-Fi antennas your device has which can transmit data in parallel. The router supports 4x4 - or 4 simultaneous streams. Therefore if you had a 2x2 device, then this be 50% slower than the maximum supported by the router.
- 80MHz - this refers to the channel width that the device is using. The router supports up to 160MHz, subject to your device supporting this. So in this case, 80MHz is 50% of the maximum the router supports.
- -62dBm RSSI - this is the signal strength of the Wi-Fi router from your device. For the 5GHz band, you really need to be aiming for a signal in the -50s for the best performance and speeds. If you have a signal in the -60s, then this is good, If your signal creeps up into the -70s or -80s then you really will be experiencing sub-par performance and reliability.
- 866.66 Mbps PHY rate (download) - this refers to the physical layer rate between the router and your device. This physical layer rate is not the actual speed you can hope to achieve, as Wi-Fi has lots of overheads that will decrease the actual usable speed by around 50%. Therefore, take this figure and divide by two, and then you are left with the maximum theoretical speed between your device and the Wi-Fi router. This is also not an internet speed test. This is just showing the speed/rate between your device and the router.