Local broadband provider Giganet, working in partnership with Openreach, are bringing the very best Internet connectivity to homes and businesses in Salisbury. We have invested in the Salisbury exchange, which means we reduce the supply-chain, we have direct access to the fibre infrastructure, offer lower prices and better customer service. Currently Giganet offers the lowest prices for every one of our home packages, compared to the same services from our competitors.
1. What broadband services do you offer?
The very best “full fibre” broadband
Giganet only offer the very best in broadband technology - full fibre. This is not like the so-called 'fake fibre' that BT, Virgin, Sky and other providers advertise, where they predominantly still use a copper cable to your home. Our full fibre is a fibre optic cable that runs straight into your home. This means that your broadband speed doesn't slow down the longer the cable (like the copper cables do). Full fibre offers greater reliability, as there are no electrical signals. Copper signals with their electrical signals can be severely impacted with water-ingress if the copper joints along the route are not water tight (often they are not), and also there can be lots of interference with your neighbours copper lines, something called cross talk interference.
We do not sell any home copper broadband or 'fake fibre' services, so there's no fear of selecting the wrong package with us. Our full fibre services are ultrafast, super reliable and future-proofed for years to come.
|Name||Download Speed||Upload Speed||Monthly Charge|
|Full Fibre 40||40Mb/s||20Mb/s||£29.99|
|Full Fibre 200||200Mb/s||30Mb/s||£35|
|Full Fibre 500||500Mb/s||70Mb/s||£45|
|Full Fibre 1000||900Mb/s||100Mb/s||£55|
|Contract Term||12 months|
|Free Wi-Fi 5 Router||Yes|
|Lifetime price guarantee*||Yes|
|Minimum speed guarantee||Yes|
*Your out of contract price will not increase after the 12 month minimum term.
2. How does Giganet compare to other providers?
- Faster: We're offering a faster ultrafast full fibre service than BT and Zen, and for less money.
- Full fibre, not 'fake fibre': Unlike Virgin, TalkTalk and Sky, our full fibre services use fibre optic cables to your home, unlike their copper cables.
- Shorter-contract term: All our services come on a short 12 month minimum contract.
- Low cost activation: We charge only £4.99 for activation for orders until 30/09/20, this includes a free Wi-Fi router too.
- No price rises: Unlike most other providers, including Virgin, Sky and BT, our prices do not rise, either during your contract or at the end of it. Our price promise gives you peace of mind that your costs will never go up.
3. But Sky and TalkTalk offer 'Fibre' broadband for less than £29.99/m.
Look closely, and you'll see that other providers are actually selling copper broadband using FTTC technology. This is inferior to the full fibre services we're offering.
It's confusing and especially difficult to trust what others are advertising, but many providers offering services in Salisbury are not advertising full fibre broadband. They are instead referring to the so-called ‘fake fibre’ service which include Fibre to the Cabinet (FTTC), or in the case of Virgin Media, coax cable. These broadband services use a copper cable into your home - and not a fibre optic cable. Even Virgin Media use a coax copper cable similar to the one your TV aerial uses. All these providers claim their services are ‘fibre’. But the only fibre in their service is the fibre cable that feeds a cabinet in the street and from the exchange to the wider internet, but they all mostly rely on a slow old copper wire from a cabinet in the street to your home.
With Giganet, we're using a fibre optic cable from the exchange, all the way to your front door. There are no cabinets, and no conversions in the street from fibre to copper. It’s full fibre all the way.
Where you compare Giganet to other providers, be sure to look for their "Full Fibre" or FTTP (Fibre to the Premise) packages. Then you'll be comparing like-with-like.
4. Are you offering the lowest priced full fibre broadband in Salisbury?
Yes, we are.
We're able to offer this because we're directly connecting our network to the new full fibre network in the Salisbury exchange. So we're reducing the supply chain and middlemen providers that often get in the way with broadband supply.
We've also signed up to a special local marketing pricing with Openreach, so we're passing these savings onto our customers.
5. What is included with your broadband packages?
We offer full fibre broadband installation and rental, with a bundled free Wi-Fi router. This is everything that you need to get started. The Wi-Fi router we include is pre-configured, so all you need to do is connect it up (something the engineer can help with), and then connect your devices, either wired or over Wi-Fi. You don't need to be a tech whiz to get started, and our team are standing by on the phone, email or social media if you have any questions.
The router we're bundling is a high-end WiFi 5 router, with 7 antennas, which should offer great performance and coverage in average sized homes.
6. What about my phone line and number, can I keep this with Giganet?
Giganet's services are data-only, however we know that some customers wish to retain their local 01722 number.
So Giganet are making available two types of services:
- Mobile Landline: migrate your 01722 number to Giganet, and we'll divert calls to your mobile. Ideal for those that want to keep their number, but mainly use their mobile.
- Giganet Voice: migrate your 01722 number to Giganet, and connect your home phone to the phone port on the router, then use your home phone line as normal to make and receive calls. The calls will go over the new full fibre broadband connection.
We're finishing the final touches to our phone services in July 2020, and we hope to have these available to order by the end of July.
7. What's the lead time for installation?
The standard lead line for full fibre broadband is 10 working days, however COVID-19 has caused challenges with engineering appointment slots such that the lead time can be much longer.
If you select ASAP on your order with us, we'll select the first available installation date available.
If you specify a specific date, we'll do our best to target this date for the installation, but sometimes this may not be possible with the impact COVID is having on engineering resources.
All broadband providers are working to the same set of challenges.
We will provide your committed installation date approximately 2 working days after your order.
8. How is the full fibre service installed?
Giganet's full fibre broadband needs a brand new fibre optic cable running to your home.
Your current copper landline connects to your home either overhead or underground. The new fibre optic cable will usually follow the same path as your old copper telephone wire.
Customer Splice Point - CSP
Once the new fibre optic cable is installed to your home, it will then connect to a CSP - or Customer Splice Point. This is where the external fibre cable routing from the telegraph pole or underground joint, is connected to the indoor fibre cable that then runs through your wall and to where the service will be terminated.
Due to COVID-19 and social distancing guidelines, engineers are installing the indoor termination location as close to the external point as possible, so usually they will fit the indoor equipment the other side of the wall. This means any special requests for indoor cabling or more complex works are not possible right now. This will be the same for all broadband providers.
The below image shows a CSP for an underground routed fibre cable. The fibre cable from the underground joint runs up the bottom left grey trunking into the square grey box. If your fibre is running overhead, the fibre cable will run down the side of your home, and into the bottom of this box.
In here, the fibre is cut and spliced into the indoor cable. You can see the black fibre cable running out of the grey box and up and into the small circular caping protector where the cable runs off indoors.
Optical Network Terminator - ONT
Once the fibre is installed indoors, it's connected to the Optical Network Terminator (ONT) box. This is an Openreach provided box that required a 13A mains socket for power. In Salisbury, most of the network is provided by NOKIA, and therefore the ONT will look like the one below.
9. Who are Giganet?
Giganet is the broadband trading name of business telecoms provider M 12 Solutions Limited. M12 have been trading since 2003 and have a superb reputation for telecoms and Internet solutions and fantastic customer service.
Giganet's offices are based just over 30mi away in Whiteley, Hampshire, where (pre-COVID) all our sales, customer services, accounts, support teams reside. We're now all mostly working from home.
The team behind Giganet co-founded another local broadband provider called Wessex Internet in 2012. In 2018, we sold our stake in Wessex Internet to focus on our new broadband company Giganet. Initially, Giganet provided business broadband and leased line services across the UK. Early on in 2018, we installed our own network equipment in Basingstoke, Salisbury and Winchester exchanges to provide services more directly to our local communities.
In March 2020, Giganet started accepting our first home broadband orders from all over the country, with a big focus on Salisbury. We pride ourselves on offering the very best full fibre broadband services, supported by the very best customer service. If you have any more questions, please get in touch.
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