Using your own router configuration details

You are more than welcome to use your own router when connecting to the Giganet full fibre services.

As our full fibre services are handed off on an Ethernet port via the full fibre Optical Network Termination (ONT) device, a modem is not required, there's no need/option to convert the Giganet provided router into 'bridge' mode, and you can connect your own router directly to the ONT to get online.

Important

Using your own router is something that we only recommend for more technical customers or those with IT support. Giganet does not provide any support for third party routers. As there are so many router options around, we cannot provide any technical support configuring your new router.

If you are technical or have IT support, the below information is all that you'll require to get online.

Your username and password are securely provided via the customer portal. For help logging into the customer portal, see this article.

Connection details

Supporting third party routers

Giganet provides no support for third party customer routers. The information above is all that is required to connect a third party router to our service, so if you are struggling beyond this, then please contact the manufacturer of the router for support.

If you are struggling to access the customer portal to access to your PPPoE username/password, please contact us.

Will your previous provider's (BT/Sky/TalkTalk/Virgin Media/etc) router work with our services?

Almost certainly not.

Many other providers lock down their router's settings to only work with their broadband connection.

Even if they don't, your previous broadband connection type may have used a different internet port type (VDSL/G.Fast/DOCSIS cable), and all of these are incompatible with our full fibre services.

So we really do not recommend using your previous provider's router unless you are techie and know for a fact that it has a good chance of working.

Reductions in service offering with using your own router

When you use your own router, we are much more limited in the support that we are able to offer you. This includes supporting you for any reported speed, reliability, and general connectivity issues.

Therefore, in some cases, before we can support you further, you may need to connect the router that we've provided you.

If you have opted out of receiving our router from the outset, then we may be required to ship you the router, and this may incur a cost.

Is a modem needed to use your own router?

No.

Our full fibre services use an Ethernet connection point on the Optical Network Termination (ONT) device that the engineer installs into your home. A modem is traditionally required where you plan to use your own router/firewall on a broadband services that don't use Ethernet - including VDSL or G.Fast which run over copper telephone lines, and your router/firewall doesn't include the VDSL/G.Fast modem inside.

Do you need to turn the Giganet router into bridge mode to use your own router?

No.

This is similar to the above question, in that as full fibre is handed off using an Ethernet connection point on the ONT, no modem is required.

Therefore you just need to connect your firewall/router to the ONT with a CAT5e/6 cable to get started.

Will I get a discount for using my own router?

If you are a new customer, there is a way to receive a £30 credit on your first bill after activation if you opt-opt of our router.

Being open, the £30 credit is less that what our router costs, but you'd be helping to save unnecessary eWaste if you planned on using your own router in any case, and although we don't provide support for third party routers, there is often an additional customer service and technical support burden on our teams where customers plan to use their own router. Not always, but sometimes.

If we have already shipped you a router and you subsequently decide not to use this before your service is activation, then there are no discounts sadly. Please do contact us if you wish to return it however so we can reuse/recycle it and prevent unnecessary eWaste. We shall pay for the return postage.