Contact Us

Giganet offers customers many ways to contact us depending on your preference and severity of your enquiry.

Home Broadband

• Billing:
  
  • Email service@giganet.uk
• Open Order Updates:
  • Please reply to your original orders@giga.net.uk ticket.
• Changes to your service (upgrades/downgrades/add home phone):
  • Email service@giganet.uk
• Support:
  • Check our live network status page to see if we're already aware of a major incident: 
  • Email support@giganet.uk
  • If your service is not working or severely impacted, and you are calling between Mon - Fri 9am - 5.30 PM, you can call us on 0330 333 3006.
• New sales enquiries (you are not a customer):
  • hello@giga.net.uk or WhatsApp us, or call us 0330 311 6555.

All forms of residential communication channels, including support, operate Monday to Friday, between 09.00 and 17.30, excluding public holidays.

Our core network is monitoring 24x7, and any mass service outages will be proactively handled 24x7. Please check out live network status page.

Business Broadband & Leased Lines

• Sales & Customer Service:
  • 0800 107 8888, sales@giga.net.uk or WhatsApp us
• Order Updates:
  • Please reply to your original provisioning@giga.net.uk ticket*.
• Support:
  • 0345 265 2222 or Email service@giganet.uk

Sales, customer services, minor faults, change requests and accounts all operate Monday to Friday, between 09.00 and 17.30, excluding public holidays. Customers with a Giganet business service with 24x7 support are able to contact us on 0345 265 2222 for critical faults only.

*The provisioning@giga.net.uk mailbox doesn't support new tickets - so please ensure that you reply to the original ticket.

Our core network is monitoring 24x7, and any mass service outages will be proactively handled 24x7. Please check out live network status page.