Current Rental Pricing for orders placed from 1st August 2020
(new FTTP network in Salisbury)
(rest of UK)
The green prices are the ones available to order via our website. Other options may be available to change to once you have signed up.
1These options may not be available to all areas of the UK due to specific local exchange backhaul constraints. You may be able to upgrade to these rates at a later date if backhaul/exchange capacity increases.
Current Set Up Pricing for orders placed from 1st July 2020
Promotional pricing due to end
Current Admin Fees
|£15 one off||Charge applicable if customer wishes to downgrade.|
|Package Upgrade||£15 one off||Charge applicable if customer wishes to upgrade.|
|Replacement UltraHUB 2
|£95||Charge to replace a lost or damaged (caused by misuse/accidental damage) UltraHUB2 router.|
Why do you have different pricing for the same speeds?
This is due to different underlying costs for us to provide the services in the different areas.
In some areas, we have directly connected to the Openreach infrastructure (e.g. Basingstoke, Salisbury & Winchester).
In Salisbury, there is a new classification of the Openreach full fibre network where we have subscribed to some promotional pricing (valid for orders placed on/after 1st July 2020) which allows us to offer more aggressive pricing.
Therefore, as much as we'd like to offer you the lowest possible price for your area, we're only able to offer you the pricing that is applicable for your given address, and this will always be the most competitive pricing that we’re able to offer you.
Our availability checker and order portal will show what's applicable to you.
I'm an existing customer, can I switch onto the lower pricing for the same service I'm on?
This depends and is complicated, so please get in touch and we'll see what we can offer. This all depends on what your original set up fee was, minimum term, and when you placed your order.
We will always try to do what we can, however in some cases due to our own supplier costs and promotions that we benefit from (which may be order-date linked), it may not always be possible.
Therefore, please get in touch and we'll see whether we can offer this.
I’m an existing customer, can I upgrade or downgrade?
We're allowing customers to both upgrade, but also downgrade their service mid-term.
Upgrades will have no impact to the minimum contract term. So if you have 6 months remaining and upgrade, it will remain at 6 months and not trigger a new 12m term for example.
There is a small admin charge (as we're charged an admin fee from our suppliers), but we keep this to be as low as possible.
In terms of the pricing and options you are able to upgrade/downgrade to, please get in touch, and we'll let you know what options are available.
In some cases, your options and pricing may be 'grandfathered in' - so please note that it may not be possible to offer you the latest pricing and services that are advertised on our website or shown against your address via the availability checker. This is explained in the previous heading about switching onto the lower pricing for the same service).
Please get in touch, and we’ll let you know what’s possible.
Pricing valid at time of print
Please note that the pricing shown on this page is valid at the time of print, and our availability and order portal is the most up to date system. Therefore in case there is a conflict between this page, and our website availability page, our website availability and order portal takes precedence.
Please see our Home UltraBEAM Product Description article.
- Pricing correct at the time of print.
- Please see our website availability checker and order portal for the most up to date and applicable pricing.
- Minimum 12 month contract term.
- E&OE - sometimes we may make an error with our pricing, either in this Help Centre, on our availability checker, or our order portal. We try to avoid these errors, but we may not be able to honour your order if the pricing was incorrect.
- 12 month break-clause if you move address and there is no UltraBEAM service available at your new address.
- Pricing includes VAT at the prevailing rate.
- Terms apply.
Rental Pricing Prior to 1st August 2020
(NEW FTTP NETWORK IN SALISBURY)
(REST OF UK)
Rental Pricing Prior to 1st July 2020
(most of Salisbury)
(rest of UK)