Current Monthly Rental Pricing
Current Rental Pricing for orders placed from 1st January 2021
If you are in Salisbury, then the pricing is 90% likely to be the first column "Fibre Cities", if you are in Basingstoke, Winchester or the legacy Salisbury full fibre network, then it's the second column "Local", and if you are located anywhere else in the country, it's the third column "National".
| Service Name |
CityFibre |
Fibre Cities (new FTTP network in Salisbury) |
Local (original FTTP |
National (rest of UK) |
|---|---|---|---|---|
| UltraBEAM 40 | - | £29.99 | £35 | £44 |
| UltraBEAM 80 | - | £35 | £39 | £45 |
| UltraBEAM 100 | - | £35 | £39 | £52 |
| UltraBEAM 150 | - | £35 | £44 | £54 |
| UltraBEAM 200 | - | £35 | £44 | £59 |
| UltraBEAM 300 | - | £45 | £49 | £64 |
| UltraBEAM 500 | £37 | £45 | £54 | £641 |
| UltraBEAM 1000 | £40 | £49 | £59 | £791 |
The green prices are the ones available to order via our website. Other options may be available to change to once you have signed up - however we make no guarantees of this.
1These higher bandwidth options may not be available to all areas of the UK due to specific local exchange backhaul constraints. You may be able to upgrade to these rates at a later date if backhaul/exchange capacity increases. When you can order full fibre, our website will show whether you can receive them or not.
Current Set Up Pricing for orders placed from 1st Jan 2021
| Service | 12m term | 24m term |
|---|---|---|
| CityFibre | £0 | |
|
Fibre Cities |
£55 | £9.95 |
| Local | £55 | |
| National | £45 |
Current Admin Fees
| Charge | ||
|---|---|---|
|
Package Downgrade |
£25 one off | Charge applicable if customer wishes to downgrade. |
| Package Upgrade | £15 one off | Charge applicable if customer wishes to upgrade. |
| Replacement UltraHUB 2 Wi-Fi Router |
£95 | Charge to replace a lost or damaged (caused by misuse/accidental damage) UltraHUB2 router. |
Why do you have different pricing for the same speeds?
We aim to provide the most competitive pricing given your specific location, and we have different costs and use different networks. Therefore our pricing is dynamic to your specific address. We aim to provide you the best value for your location.
To go into more detail, in some areas, we have directly connected to the Openreach infrastructure (e.g. Basingstoke, Salisbury & Winchester), rather than using a national handoff carrier. In Portsmouth, we use the CityFibre network, and they have better commercials than Openreach.
In Salisbury, there is a new classification of the Openreach full fibre network where we have subscribed to some promotional pricing (valid for orders placed on/after 1st July 2020) which allows us to offer more aggressive pricing.
Therefore, as much as we'd like to offer you the lowest possible price for your area, we're only able to offer you the pricing that is applicable for your given address, and this will always be the most competitive pricing that we’re able to offer you.
Our availability checker and order portal will show what's applicable to you. So please don't rely on the pricing above to work out what you can get, please check your address on our main website.
I'm an existing customer, can I switch onto the lower pricing for the same service I'm on?
This depends and is complicated, so please get in touch and we'll see what we can offer. This all depends on what your original set up fee was, minimum term, and when you placed your order.
We will always try to do what we can, however in some cases due to our own supplier costs and promotions that we benefit from (which may be order-date linked), it may not always be possible.
Also, if you do switch to the lower tariff, then it's likely that a new contract period will be required from the date of the switch.
Therefore, please get in touch and we'll see whether we can offer this.
I’m an existing customer, can I upgrade or downgrade?
Yes!
We're allowing customers to both upgrade, but also downgrade their service mid-term on their tariff.
Upgrades will have no impact to the minimum contract term if you are staying on the same tariff. So if you have 6 months remaining and upgrade, it will remain at 6 months and not trigger a new 12m term for example.
There is a small admin charge (as we're charged an admin fee from our suppliers), but we keep this to be as low as possible.
In terms of the pricing and options you are able to upgrade/downgrade to, please get in touch, and we'll let you know what options are available, as this will be based on your tariff which may differ from our current rates.
In some cases, your options and pricing may be 'grandfathered in' - so please note that it may not be possible to offer you the latest pricing and services that are advertised on our website or shown against your address via the availability checker. This is explained in the previous heading about switching onto the lower pricing for the same service).
Please get in touch, and we’ll let you know what’s possible.
Pricing valid at time of print
Please note that the pricing shown on this page is valid at the time of print, and our availability and order portal is the most up to date system. Therefore in case there is a conflict between this page, and our website availability page, our website availability and order portal takes precedence.
What's included
Please see our Home UltraBEAM Product Description article.
Terms
- Pricing correct at the time of print.
- Please see our website availability checker and order portal for the most up to date and applicable pricing.
- Minimum 12 month contract term, but 24m terms are available for a lower activation charge.
- E&OE - sometimes we may make an error with our pricing, either in this Help Centre, on our availability checker, or our order portal. We try to avoid these errors, but we may not be able to honour your order if the pricing was incorrect.
- 12 month break-clause if you move address and there is no UltraBEAM service available at your new address for 24m term options.
- Pricing includes VAT at the prevailing rate.
- Terms apply.
Rental Pricing Prior to 1st Jan 2021
| Service Name |
Fibre Cities (new FTTP network in Salisbury) |
Local (original FTTP |
National (rest of UK) |
|---|---|---|---|
| UltraBEAM 40 | £29.99 | £35 | £44 |
| UltraBEAM 80 | £35 | £39 | £45 |
| UltraBEAM 100 | £35 | £39 | £52 |
| UltraBEAM 150 | £35 | £44 | £54 |
| UltraBEAM 200 | £35 | £44 | £59 |
| UltraBEAM 300 | £45 | £49 | £64 |
| UltraBEAM 500 | £45 | £54 | £641 |
| UltraBEAM 1000 | £55 | £59 | £791 |
Set Up Pricing for orders placed prior to 1/1/21
| Service | 12m term | |
|---|---|---|
|
Fibre Cities |
£9.95 |
Promotional pricing due to end |
| Local | £55 | |
| National | £45 |
Rental Pricing Prior to 1st August 2020
| SERVICE NAME |
MONTHLY RENTAL FIBRE CITIES (NEW FTTP NETWORK IN SALISBURY) |
MONTHLY RENTAL LOCAL (ORIGINAL FTTP |
MONTHLY RENTAL NATIONAL (REST OF UK) |
|---|---|---|---|
| UltraBEAM 40 | £29.99 | £35 | £44 |
| UltraBEAM 80 | £35 | £39 | £49 |
| UltraBEAM 100 | £35 | £39 | £52 |
| UltraBEAM 150 | £35 | £44 | £55 |
| UltraBEAM 200 | £35 | £44 | £59 |
| UltraBEAM 300 | £45 | £49 | £65 |
| UltraBEAM 500 | £45 | £54 | £99 |
| UltraBEAM 1000 | £55 | £59 | £129 |
Rental Pricing Prior to 1st July 2020
| Service Name |
Monthly Rental Fibre Cities (most of Salisbury) |
Monthly Rental Local (Basingstoke/ |
Monthly Rental National (rest of UK) |
|---|---|---|---|
| UltraBEAM 40 | £29.99 | £34.99 | £41.99 |
| UltraBEAM 80 | £34.99 | £39.99 | £49.99 |
| UltraBEAM 100 | £34.99 | £39.99 | £51.99 |
| UltraBEAM 150 | £34.99 | £39.99 | £54.99 |
| UltraBEAM 200 | £34.99 | £39.99 | £57.99 |
| UltraBEAM 300 | £48.98 | £53.98 | £64.99 |
| UltraBEAM 500 | £48.98 | £53.98 | £99.99 |
| UltraBEAM 1000 | £58.99 | £63.99 | £134.99 |
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