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Home Full Fibre UltraBEAM FTTP - Product Description

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UltraBEAM is the name of Giganet’s full fibre (FTTP) home broadband connections.

Unlike other providers who may advertise ‘Fibre broadband’, Giganet’s UltraBEAM services are full fibre to your home.

Type of connection Full Fibre or FTTP or FTTH (Fibre to the Premise/Home)
Availability Approximately 2.6 million premises across UK (as of May 2020)
(rising by around 40,000 premises each week)
Underlying infrastructure provider Openreach
Lead time

10 - 15 working days from order

(however COVID has caused delays) 
Speed options
(up to)
    • 80Mb/s down, 20Mb/s up
    • 100Mb/s down, 20Mb/s up
    • 300Mb/s down, 50Mb/s up
    • 500Mb/s down, 70Mb/s up (subject to local fibre exchange capacity)
    • 930Mb/s down, 100Mb/s up (subject to local fibre exchange capacity)
Data usage limits

Unlimited
Traffic management in Giganet's ISP network

No
Telephone line included

Not yet.

UltraHUB 2 router supports upcoming Giganet Voice (VOIP) service.
Pricing Run an availability check & get our latest pricing
Included router UltraHUB 2 - Data sheet 
Ability to use your own router? Yes - further details
Contract term
  • 12 months from date of connection

For those on our previous 24m term contracts (orders before 12/06/20):

  • 24 months from date of connection
  • 12 month early exit if home moving and no UltraBEAM taken at new home
Penalty for early exit
  1. Remaining charges due to contract anniversary, or;
  2. Remaining charges to 12 month anniversary if you are moving home in initial 12m period and on a 24m contract.

No VAT due on remaining charges.
Notice period

1 month
IP addresses
  • 1 static IPv4 address
  • A large IPv6 address allocation will be provided in due course
Notes We appreciate that you can host servers, and other remote access via your Giganet home broadband service, however we encourage customers with business requirements and usage to consider our range of business services instead where higher traffic priority over wholesale networks, ability to have multiple IPv4 addresses (at extra charge), as well as enhanced SLAs feature. 

 

Anticipated Speeds

Our UltraBEAM full-fibre broadband services are not affected by the length of your line like other copper-based broadband services. Therefore we advertise the same anticipated speeds against all our UltraBEAM services to all customers, no matter where you are based. 

Regulations by Ofcom (the UK telecoms regulator) require us not to quote 'up to' or other hypothetical but rarely achievable speeds. Therefore our 'anticipated speeds' are just that - it's what we'd expect to be able to provide to you, most of the time, at your specific address, on that specific service.  

Service Anticipated download speeds Anticipated upload speeds
UltraBEAM 100 100Mb/s 30Mb/s
UltraBEAM 300 300Mb/s 50Mb/s
UltraBEAM 500 500Mb/s 70Mb/s
UltraBEAM 1000 930Mb/s 100Mb/s 

 

These anticipated speeds are measured from a computer hard-wired with an Ethernet cable into our router, testing to a speed test server that has sufficient bandwidth to report the high speeds. Clearly, if you are testing on an old laptop, on WiFi, many rooms away from the Wi-Fi router, and to a speed test server that is pretty ropey, then physics and logic just means that the speeds will be lower!

There may be occasions where due to local network capacity, and peak periods, the speeds may be lower than what we anticipate. The nature of broadband means that the speeds can fluctuate with local or national demand (This affects all providers, not just Giganet).

We provide as an extra layer of consumer protection a "speed guarantee" to provide a minimum guaranteed speed level that you should always achieve.

Speed Guarantee

Giganet voluntarily provides an added "speed guarantee" for our Home UltraBEAM services. 

Please see our Speed Guarantee page for further information.

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