UltraBEAM is the name of Giganet’s full fibre (FTTP) home broadband connections.
Unlike other providers who may advertise ‘Fibre broadband’, Giganet’s UltraBEAM services are full fibre to your home.
| Type of connection | Full Fibre or FTTP or FTTH (Fibre to the Premise/Home) |
| Availability | Approximately 3 million premises across UK (as of August 2020) (rising by around 40,000 premises each week) |
| Underlying infrastructure provider | Openreach |
| Lead time |
10 - 15 working days from order (however COVID has caused delays) |
| Speed options (up to) |
Speeds greater than 200Mb/s are only generally possible when hard cabled to the router using 1Gb/s Ethernet due to Wi-Fi/device/environmental challenges. |
| Data usage limits |
Unlimited |
| Traffic management in Giganet's ISP network |
No |
| Telephone line included |
Not yet. Giganet Home Phone launching in August 2020. Our UltraHUB 2 router will support the Giganet Home Phone (VOIP) service. |
| Pricing | Run an availability check & get our latest pricing |
| Included router | UltraHub 2 - Data sheet |
| Ability to use your own router? | Yes - further details. Recommended for advanced users only. |
| Contract term |
For those on our previous 24m term contracts (orders before 12/06/20):
|
| Penalty for early exit |
No VAT due on remaining charges. You must return the UltraHub 2 router (if provided) otherwise we will charge you to replace this. |
| Notice period |
1 month |
| IP addresses |
|
| Notes | We appreciate that you can host servers, and other remote access via your Giganet home broadband service, however we encourage customers with business requirements and usage to consider our range of business services instead where higher traffic priority over wholesale networks, ability to have multiple IPv4 addresses (at extra charge), reverse DNS, as well as enhanced SLAs features such as 24x7 care with 6hr fix. |
Anticipated Speeds
Our UltraBEAM full-fibre broadband services are not affected by the length of your line like other copper-based broadband services. Therefore we advertise the same anticipated speeds against all our UltraBEAM services to all customers, no matter where you are based.
Regulations by Ofcom (the UK telecoms regulator) require us not to quote 'up to' or other hypothetical but rarely achievable speeds. Therefore our 'anticipated speeds' are just that - it's what we'd expect to be able to provide to you, most of the time, at your specific address, on that specific service.
| Service | Anticipated download speeds | Anticipated upload speeds |
|---|---|---|
| UltraBEAM 40 | 30Mb/s | 10Mb/s |
| UltraBEAM 80 | 80Mb/s | 20Mb/s |
| UltraBEAM 200 | 200Mb/s | 30Mb/s |
| UltraBEAM 500 | 500Mb/s | 70Mb/s |
| UltraBEAM 1000 | 930Mb/s | 100Mb/s |
These anticipated speeds are measured from a computer hard-wired with an Ethernet cable into our router, testing to a speed test server that has sufficient bandwidth to report the high speeds. Clearly, if you are testing on an old laptop, on WiFi, many rooms away from the Wi-Fi router, and to a speed test server that is pretty ropey, then physics and logic just means that the speeds will be lower!
There may be occasions where due to local network capacity, and peak periods, the speeds may be lower than what we anticipate. The nature of broadband means that the speeds can fluctuate with local or national demand (This affects all providers, not just Giganet).
We provide as an extra layer of consumer protection a "speed guarantee" to provide a minimum guaranteed speed level that you should always achieve.
Speed Guarantee
Giganet voluntarily provides an added "speed guarantee" for our Home UltraBEAM services.
Please see our Speed Guarantee page for further information.
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