Unlike other providers who may advertise ‘Fibre broadband’, Giganet’s UltraBEAM services are full fibre to your home.
|Type of connection||Full Fibre or FTTP or FTTH (Fibre to the Premise/dome)|
Openreach - Approximately 3.3 million premises across UK (as of December 2020, rising by around 30-40,000 premises each week)
CityFibre - parts of Portsmouth live so far, with more areas coming soon.
|Underlying infrastructure provider||
Openreach and CityFibre currently.
Approx from 11 working days from order. Lead times can be long depending on the complexity.
Openreach speed options
Speeds greater than 200Mb/s are only generally possible when hard cabled to the router using 1Gb/s Ethernet due to Wi-Fi/device/environmental challenges, or where you are using a Wi-Fi 6 compatible router and device (Giganet provides a Wi-Fi 5 router).
|CityFibre speed options
|Data usage limits||
|Traffic management in Giganet's ISP network||
|Telephone line included||
Giganet Home Phone options are available and can be added if needed. No extra line required.
Our UltraHUB 2 router supports the Giganet Home Phone (VOIP) service.
|Pricing||Run an availability check & get our latest pricing|
|Included router||UltraHub 2 - Data sheet|
|Ability to use your own router?||
Yes - further details.
Recommended for advanced users only, or where you require Wi-Fi 6 or other features our router doesn't support. Giganet Home Phone is not supported when you use your own router.
|Penalty for early exit||
You must return the UltraHub 2 router (if provided) otherwise we will charge you to replace this.
|Notes||We appreciate that you can host servers, and other remote access via your Giganet home broadband service, however we encourage customers with business requirements and usage to consider our range of business services instead where higher traffic priority over wholesale networks, ability to have multiple IPv4 addresses (at extra charge), reverse DNS, as well as enhanced SLAs features such as 24x7 care with 6hr fix. Reverse DNS & multiple IPv4s are NOT available on our home services.|
Our full-fibre broadband services are not affected by the length of your line like other copper-based broadband services. Therefore we advertise the same anticipated speeds against all our home broadband services to all customers, no matter where you are based.
Regulations by Ofcom (the UK telecoms regulator) require us not to quote 'up to' or other hypothetical but rarely achievable speeds. Therefore our 'anticipated speeds' are just that - it's what we'd expect to be able to provide to you, most of the time, at your specific address, on that specific service.
|Service||Anticipated download speeds||Anticipated upload speeds|
|CityFibre 500 Full Fibre||500Mb/s||500Mb/s|
|CityFibre Gig Full Fibre||900Mb/s||900Mb/s|
These anticipated speeds are measured from a computer hard-wired with an Ethernet cable into our router, testing to a speed test server that has sufficient bandwidth to report the high speeds. Clearly, if you are testing on an old laptop, on WiFi, many rooms away from the Wi-Fi router, and to a speed test server that is pretty ropey, then physics and logic just means that the speeds will be lower.
There may be occasions where due to local network capacity, and peak periods, the speeds may be lower than what we anticipate. The nature of broadband means that the speeds can fluctuate with local or national demand (This affects all providers, not just Giganet).
We provide as an extra layer of consumer protection a "speed guarantee" to provide a minimum guaranteed speed level that you should always achieve.
Giganet voluntarily provides an added "speed guarantee" for our home broadband services.
Please see our Speed Guarantee page for further information.