Giganet uses GoCardless to process Direct Debit payments.
As part of this, GoCardless will autogenerated a Direct Debit mandate reference that will be shown on your bank account/statement when payments are requested.
This mandate reference is a 7 digit alphanumeric combination. E.g. ABC2DEF.
This reference is NOT your Giganet account number. This is a GoCardless mandate reference.
If you have questions about what the corresponding Giganet account number is for this Direct Debit reference, please contact us using the link at the top of this page.
Bank Statement Format
When Giganet requests a Direct Debit payment, the following information will be shown on your bank statement.
GIGANET-[Mandate reference]-[Invoice number]
Where [mandate reference] is the 7 digit alphanumeric auto generated GoCardless mandate reference, and [Invoice number] is the corresponding Giganet invoice number against which the payment is being requested against.