Giganet provides a FREE Wi-Fi 5 enabled router for all our home FTTP full-fibre broadband connections. We call this UltraHub 2.
UltraHub 2 is plug & play with the full-fibre FTTP service that we'll organise. What this means is that the router will be pre-configured the username, password, and other configurations specific to your service and account so that all you need to do is connect it to the FTTP full-fibre ONT that was installed by the fibre engineer.
UltraHub 2 Router Performance
UltraHub 2 is capable of supporting speeds of up to 1Gb/s down and up via wired-Ethernet assuming you have a device that can run at 1Gb/s Ethernet speeds.
Providing speeds up to 1Gb/s speeds over Wi-Fi is challenging, but if you have the right device, and perfect Wi-Fi signal with no interference then this may be possible to get close. You will need a Wi-Fi device that supports 5GHz, 160MHz channels, 4x4 MIMO for your best chance to see speeds approaching 1Gb/s.
Most laptops/mobiles do not support 4x4 MIMO, including high-end devices bought in 2020. So please contact your vendor for further information.
What our UltraHub2 does support is something called MU-MIMO, which allows it to communicate with multiple devices at the same time. Therefore if you have two high-end devices connected via Wi-Fi to the router, with great signal, then if they both were set to transmit at the same time, then you could get a total usage approaching 1Gb/s across the two devices.
Home Broadband Router Specification and Datasheet
More information about the UltraHub 2 Wi-Fi router and the datasheet can be found here.
Can I use my own router?
Yes you can, however please note that we cannot provide any support for your own router.
If you have any difficulties setting it up, configuring the Giganet service credentials, or anything else relating to your router, please refer to the manufacturer or other technical support.
If your speeds are lower than anticipated, then this could be caused by your router not being adequate for the service - again we cannot support you.
If I use my own router, what compatibilities are required?
Please see this page for further details about settings you need if using your own router.
If I use my own router, do I get a discount off the activation/set up fee?
Yes. You can opt out of our router at the time of your order.
If you opt out, we will provide a one-time £30 credit on your first invoice after activation.
Please note the £30 will not be discounted on your initial order, it will only be provided after your service has been activated after installation.
Unfortunately we cannot retrospectively apply a credit or refund if you post us back the UltraHub 2 router, even if this is unused.
If I use my own router, and haven't opted out, what happens with the one that you provide?
We include a FREE router as standard with every home broadband order. This is everything you need to get up and running.
Unless you specifically during the ordering process opt out of receiving our router, we will ship our FREE router to you as part of the onboarding process. Even if you plan to use your own router, our router can be used as a backup or for any troubleshooting.
If you've asked us not to send out our router after your order, but down the line you decide you'd like our router after all, then please let us know. Any credits or discounts we have previously provided if you opted out, will be reversed and you will have to pay any shortfall.
The router we ship at this stage may be different to the model we might have shipped to you at the start, however it will be the current model we're using for your type of service.