We have some great news for customers interested to learn when they can secure their UltraBEAM installation.
From Friday 15th May, we’re pleased to announce that the standard lead time have returned for all full-fibre FTTP UltraBEAM services. (Previously installations were only available to Key Workers without a working internet connection.)
Starting on Monday 18th May, our supplier Openreach are planning a phased approach to returning to working inside end customers’ premises.
This is after careful consideration and working with their engineering teams in light of the Government’s amended advice issued.
For customers new to a full-fibre FTTP connection such as UltraBEAM, an indoor engineering visit is required to terminate the new fibre optic cable and fit an Optical Network Termination (ONT) device. Previously these indoor engineering visits were restricted due to the Government’s social distancing ‘stay at home’ directions. As the rate of infection has reduced, and the Government has updated their advice, certain jobs are now possible, albeit with careful consideration on social distancing, hygiene and general safety of members of the public and the workforce.
Openreach Engineering Video
Due to the nature of full-fibre FTTP orders, an Openreach engineer will need to enter your property briefly to finalise the new connection once the fibre optic cable has been brought across from the nearest connection point in the street.
As part of the COVID-19 precautions, please ensure that you have watched this video before the engineering visit and follow all instructions on the day of the install. This is for your safety as well as the Openreach engineer's.
What is the standard lead time for UltraBEAM full-fibre FTTP broadband services?
10 - 15 working days from order.
What is the COVID-19 impact on new orders?
In some areas the standard lead time applies, however we are currently seeing first available install dates for some areas of mid-late July. This is because the backlog of orders delayed due to COVID-19 are being prioritised for install first by Openreach.
In order to get the first available install date, select "ASAP" when placing your order.
Existing orders - bringing the lead time down
During the initial COVID-19 restrictions, all orders for non-key workers were subject to a minimum lead time of 45 working days.
We are currently working with Openreach to bring forward existing installation dates in agreement with customers.