Giganet have signed up to the Ofcom Auto Compensation Scheme!
What does this mean?
Auto compensation helps to ensure that, should the service you receive fall short of expected standards, you’ll be compensated automatically. There's nothing you need to do to sign up, claim or be eligible. If your qualify to receive compensation, you'll automatically receive it as a credit to your Giganet account.
And we're making auto compensation available customers on any of the following products:
- Home broadband
- Small business broadband
If your service stops working and the fault is not fixed within two working days (you’ll need to report the fault to us), you’ll then automatically receive £8 per day for each additional day until the fault is repaired.
So, for example, if you report a fault to us, but it takes us four working days to fix, your Giganet account would be automatically credited with £16.
We know how frustrating missed and cancelled appointments can be. That’s why, if an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £25 compensation on your account.
If you’re promised that a new service will go live on a given date and it doesn’t, you’ll automatically receive £5 per day (including the missed start date) until it does.