What Are ECC's?
ECC's stand for excess construction charges.
To deliver a Giganet ELITE or UltraBEAM connection to your premises Openreach or CityFibre will likely need to build new infrastructure. When there is new infrastructure required there will inevitably be a charge associated with this, which is when we get excess construction charges.
Do I Have To Proceed With ECC's?
It’s important to remember that if the excess construction charges that are quoted are beyond what you’re prepared to pay then you can cancel the order and the ECCs wouldn't be agreed.
Please be aware that you can only cancel up until a certain stage in the order process. Also, if you have already approved indicative ECCs you may be committed if the final ECCs are equal or less to the indicative ones. Please speak to our Giganet team if you would like more information on this.
How Do Indicative ECC's work?
With some orders we do get indicative excess construction charges after Openreach have carried out their desktop survey and categorised the installation based on the work required. We don’t always get indicative charges, but when we do we will make you aware of them and you will need to decide, before you proceed to a physical survey on site, whether you’re happy with the indicative figure. If you do agree the indicative charges then Openreach will continue to arrange an onsite survey for you, to confirm their desktop findings. It’s likely that the indicative charges will change after a physical survey, however Openreach will use the indicative charges so that they don’t spend their time surveying if the customer won’t proceed knowing the ballpark figure they’re estimating.
If you do approve indicative excess construction charges before the survey and the final excess construction charges come back as equal to or less than the indicative value, then the order will automatically proceed after the planning stage is complete.
If the indicative excess construction charges that you approved were less than the final ones, then you will have the option to either cancel the order or approve them at that point.
What Are Time Related Charges (TRC's)?
There are also time related charges that are sometimes possible depending on what’s required in the installation and if it requires additional labour out of standard hours. These will also be quoted with any excess construction charges whether they’re indicative or final.
How Are ECC's and TRC's Communicated To Me?
Once Openreach/CityFibre have been completed their onsite survey they will revert to the planning team and the final excess construction charges will be confirmed in an email to us. We will then pass on this information to you.
How Do I Approve ECC's/TRC's?
When we are agreeing excess construction charges and time related charges we will need to send an agreement out to you, so you can formally confirm that you’re happy to proceed. This agreement will likely be sent to you via DocuSign so you can electronically sign. Once the agreement has been completed, we will then confirm with either CityFibre or Openreach that we want to proceed with the install/order.
What Happens After The ECC's/TRC's are approved?
We will approve them with Openreach or CityFibre and then the order will move to the build phase.
What If I Don't Approve ECC's/TRC's?
If we don’t approve any excess construction charges with Openreach within 30 working days, they will auto cancel the order.