When a new Giganet ELITE (leased line) order is placed the order details are confirmed against Openreach’s network records. In most circumstances a physical survey will be required to confirm their findings from their remote desktop survey.
The surveyor will look at the route the leased line circuit would need to take from their nearest node to your premises, when they’re on site. They will look at how this will get into the building and through to your preferred room.
They will take down any building work that’s going to be required including where they will need to drill holes. The surveyor will ask for the asbestos register as they will plan the route they come into the building and where they drill so they don’t disturb any existing asbestos. All properties built before 2000 are required to have an asbestos register on site.
What are your contacts responsible for?
Your primary contact should be available on site to allow them access into the relevant parts of the property required to complete their survey. Your primary contact should also be available to help with the following:
- Providing a copy of the asbestos register.
- Be able to authorise and agree building work on the property. If they are not able to do this then they must be able to provide validation of who is able to do so.
- Be responsible for any permissions to work or dig forms that the surveyor will leave with them. They will need to arrange to have them signed off by the grantor, if they themselves aren’t able to do so.
- They should have an understanding of your resilience requirements and the ability to agree in-building resilience violations that could potentially be discussed (where applicable).
- They should also be able to confirm the premises site readiness and provide them any building plans that might be relevant.
Common issues that the surveyors run into are:
- Being unable to locate access ducts. This could be due to them being covered by a wall or concrete over them. In this type of circumstance the surveyor will want to discuss with your primary contact about the work to overcome this. This might include, installing an access panel, removing a blockage or installing a new lead in, some of these options may be at the customers’ expense.
- The primary contact doesn’t have the information that they require, like the asbestos register.
- When there is complex building work required it will sometimes mean that they need to do a second survey with their build contractors. This is common where the circuit needs to be routed through a working factory or in a listed building, to give you examples.
If there are any issues encountered it may mean that the order is delayed. If the delay is waiting on you, the customer, then you will need to let us know when this has been resolved so that the next steps can be taken, this may include a revisit depending on the scenario.
After the survey:
Once the survey has been completed Openreach will work out the best solution and any costs involved in getting the leased line connection in your premises. They will update us with their findings and the construction details required. This information will then be passed on to you and we can begin to agree the solution with you.