Before your order gets to build phase you will have had a physical on site survey and agreed any relevant excess construction charges and or time related charges.
What happens after my site survey?
Openreach will assign any work that is required to be carried out by their contractors and start the process for any traffic surveys, so they can apply for any traffic permits that might be needed. They may also arrange access for any site specific risk assessments that were identified during the survey process.
Once the pre-build has been completed and work actually begins, this is when you may see temporary traffic lights appearing nearby and various safety barriers, this will obviously depend on the work that is involved to get your connection installed.
Once all the necessary ducting has been laid in the ground, they will then arrange for the fibre to be blown end to end.
What if some of the build phase visits don't go to plan?
Obviously there is a chance that there could be some unexpected issues along the way, like blockages or local flooding in man holes, meaning that heavier equipment will be required to correct it. Although the engineers will work together to get issues rectified, depending on what they are, they will inevitably caused delays to their work and they may have to send us an update if the delays are going to impact their target delivery dates.
What happens when the infrastructure build has been completed?
When the infrastructure build is complete Openreach will call your primary contact to arrange a visit for their fibre engineers to complete the end to end fibre installation. The engineer will also usually ring ahead on the day to confirm the arrangements. Ordinarily the engineer would start at the exchange end of the circuit, then move on to the nearby node, to check that all is lighting up as it should, before finally coming to your premises.
What if it doesn't light up at the node?
If it isn’t lighting up a node then they will need to work backwards to the exchange to work out what is causing this issue. They’ll discuss it with their desk based planning teams to try and overcome it. As this is going on the engineer will keep your primary contact up to date as much as possible. If they are unable to overcome the issue on the day then the engineer would let us know and we would need to rearrange the visit for when the problem has been rectified. Usually the engineers and the desk based team can correct issues on the day though.
What happens after the jointing visit is complete?
They will need to arrange a fit and test visit. This is where they will install their network termination equipment and test the circuit to confirm that it is all working as expected.
What is the process after the fit & test visit?
Once the fit and test is completed Openreach will arrange to hand over the circuit to us.
At this point you will need to plug in the router that we have shipped out to you, if you’re opting for a self-router installation, you can find more information on how to do this on the link here.
Once we have had the connection handed over to us by Openreach our Giganet engineering team will need to complete some remote configurations on our network before it becomes active for you.
If you’re interested in the possible visits that could occur and more information on how these are arranged, please click here.